Terms & guarantees
The short version: we quote a flat price, we clean to the checklist you agreed, we photograph it, and if it is not right we come back free. Everything below is that, written out.
Last updated October 19, 2026
The agreement
These terms apply when you book cleaning work from Clean Lift Solutions LLC. Booking by phone, by text, or through this website means you accept them.
Prices
The prices published on this site are the prices we quote from. A quote we send you is a flat price for the work described in it, and it holds for the period stated on the quote.
The price can only change if the job is not the job we quoted — a bigger place than described, a condition we could not have known about, or work you add on the day. When that happens we tell you the new number before we start, never afterwards on the invoice.
Access, and what has to be ready
You give us a way in — you are there, or a lockbox, keypad or garage code. We record access details and do not share them.
Running water and power need to be on. For a move-out clean, the place needs to be empty; we do not move or store belongings that have been left behind, and we cannot clean under or behind what we cannot move safely.
Changing or cancelling a visit
Cancel, pause or move any visit by text. There is no contract and no cancellation fee.
If we arrive and cannot get in, or the place is not ready to be cleaned, we will call you. If we cannot reach you and have to leave, we may charge for the trip.
Payment
We invoice after the work is done and after you have seen the photo report. Nothing is charged before then. Payment terms and accepted methods are printed on the invoice.
Damage and things we do not do
We are bonded and insured, and a certificate is available on request. If we break something, tell us within 48 hours and we will repair it, replace it, or pay for it.
There is work we will not take on because it needs a different trade or different equipment: mould remediation, biohazard or crime-scene cleaning, pest control, anything requiring a ladder above roof height, and anything that needs a licensed electrician or plumber. We will say so and, where we can, tell you who does it.
Some things do not come out. Old stains, etched glass, damaged grout and worn finishes are permanent, and cleaning them thoroughly does not make them look new. We photograph these rather than leave you to discover them.
Photographs
We photograph each room against your checklist. That is how the guarantee works, and booking includes agreeing to it. The photographs are yours as much as ours — you get the whole report — and we do not publish any of them without asking you about that specific photograph first.
Governing law
These terms are governed by the laws of the State of Utah, and any dispute belongs in the courts of Utah County, Utah.
The guarantees, in writing
A guarantee that pays money needs to say when to claim, what counts and what does not. Here is ours.
The free re-clean
If anything on your agreed checklist is not right, text us a photograph of it within 24 hours of the visit. We come back and re-clean it at no charge, on the first slot we have.
If it is still not right after that visit, you do not pay for the original visit. If you have already paid, we refund it.
- It applies to items on the checklist you agreed before the visit. Anything not on the list was not quoted and was not cleaned.
- The 24-hour window is the whole point of it: after a day of the place being lived in, nobody can tell our work from ordinary use.
The Deposit-Back Guarantee
If you book a Deposit-Back Clean and your landlord withholds any part of your deposit for cleaning, send us the itemised statement and we pay that amount back to you, up to $500. Cash, not credit.
- It applies to move-out cleans booked as a Deposit-Back Clean, where you agreed the checklist in writing before the visit.
- The apartment has to have been empty and accessible, and we have to have completed the checklist. If we flagged something we could not fix, the report says so and that item is not covered.
- Send the itemised deduction within 30 days of your move-out date. We pay the cleaning portion only.
- It does not cover damage, repairs, painting, carpet replacement, unpaid rent, late fees, key replacement, or items left behind — none of which are cleaning.
- It pays what your landlord actually charged for cleaning, up to $500, and never more than the deduction itself.
How to claim either one
Text (385) 480-4494. That is the whole process — there is no form and no claim number. Tell us what happened and send the photograph or the statement, and we respond within 24 hours during business hours.